Can't edit shared design

If a design is shared with you and you can’t edit it, this is usually due to your access level, a team or admin restriction, or the design reaching its editor limit. Here’s how to identify the cause and fix it.

You only have view or comment-only access to the shared design.

Up to 200 people can edit a design at the same time. Once a design reaches that limit, new people can only view it until an editor spot frees up.

Up to 300 people can view a design live at once, including editors.

If a design is shared with a team, you can’t access it if you’re not part of the team or if you’re trying to open it from your personal account.

To check if you’re on the right team:

1. Select your profile icon from the homepage or from the
   (More) tab.
2. A
   check appears next to the team you’re currently on.
3. If you’re not on the right team, select the team name to switch. You’ll be redirected to the team homepage.

Ask the person who shared the design to share it directly with you in your team. You can also ask your admin to allow your role or group to access designs from outside your team. 

Ask the owner to do one of the following:

• Share a copy where the custom font is replaced with a standard Canva font.
• Add you to the team where the design was created.
• Temporarily change the custom font to a standard Canva font on the original design.

• Share designs with your team
• Share your Canva design and collaborate with anyone